Return Policy
We offer a 30-day return window starting from the delivery date indicated by the carrier’s tracking information. To request a return authorization (RMA), please email support@superactionsport.com with your Order Number, item(s), and reason for the return.
Return eligibility
Items must be unused, unworn, unwashed, with all original tags attached, and returned in the original packaging.
For footwear, the shoe box must be returned inside a shipping carton (no tape or labels directly on the shoe box). All accessories, inserts, and packaging materials must be included.
Returns sent without a valid Return Merchandise Authorization (RMA) will not be accepted or processed.
Return shipping
We provide a prepaid return shipping label at no cost to the customer for approved returns.
To receive your return label, please contact support@superactionsport.com with your Order Number, item(s), and reason for the return. Once your return request is approved, we will send you the RMA number, prepaid return label, packing instructions, and the deadline to ship your return.
How to start a return
Email support@superactionsport.com with your Order Number, item(s), and reason for the return.
If your return request is approved, you will receive an email containing your RMA number, prepaid return label, and return instructions.
Return address (RMA required)
Super Action Sport – c/o Returns
Berdi NJ
101 Railroad Ave Unit 2
Ridgefield, New Jersey 07657
United States
Please ship your return using the prepaid return label provided in your RMA email and follow the instructions provided.
Inspection & outcome
Once received, our team will inspect the returned item within 3–5 business days to verify that it meets the return eligibility requirements.
If the return does not meet the requirements, the item may be sent back to the customer, and additional shipping charges may apply.
Non-returnable items
The following items cannot be returned:
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Final Sale items
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Gift cards
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Used or worn items
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Items missing original tags or packaging
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Hygiene-sensitive products (such as socks or underwear) once opened
If you are unsure whether your item is eligible, please contact us before sending your return.
Exchanges
The fastest way to get the item you want is to return the original item and place a new order.
If the exchange is due to a defective item or our error, please contact us and we will assist you with the replacement.
Damaged, defective, or wrong item
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at support@superactionsport.com with photos so we can resolve the issue.
Refunds
If your return is approved, the refund will be issued to your original payment method within up to 10 business days after the inspection is completed.
Your bank or credit card provider may require additional time to process the credit.
If 15 business days have passed after your refund was approved and you still do not see the refund, please contact us at support@superactionsport.com
Super Action Sport is here to support every step.
Frequently asked questions
How can I place an order?
Simply browse our store, select your product and size, add it to your cart, and follow the checkout process to complete your purchase securely.
Can I change or cancel my order?
If your order has not yet been processed, please contact our support team as soon as possible at support@superactionsport.com so we can assist you.
Where do you ship?
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
Please note that we do not ship to P.O. Boxes, APO, FPO, or DPO addresses. A valid physical address is required.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped, delivery usually takes 3–7 business days.
Total estimated delivery time: 4–10 business days.
Which carriers do you use?
We ship with trusted U.S. carriers such as:
- UPS
- FedEx
- USPS
The carrier is selected based on destination and logistics availability.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.
Please allow up to 24 hours for tracking updates to appear.
What is your return policy?
We offer a 30-day return window starting from the delivery date shown in the carrier’s tracking information.
Items must be:
- unused
- unwashed
- with all original tags
- in the original packaging
Footwear must be returned with the shoe box inside a shipping carton (no labels or tape directly on the shoe box).
How do I start a return?
Email support@superactionsport.com with:
- your Order Number
- the item(s) you want to return
- the reason for the return
If approved, we will issue a Return Merchandise Authorization (RMA) along with instructions.
Do I have to pay for return shipping?
Return shipping depends on the reason for the return:
If the item is defective or we shipped the wrong product:
We provide a prepaid return label at no cost.
If the return is due to customer preference (size, color, change of mind):
Return shipping costs may be deducted from the refund or paid by the customer.
The deduction may be up to $20 depending on the return shipping cost.
Do you offer exchanges?
Yes, the fastest way to receive a different size or product is to return the original item and place a new order.
If the exchange is due to our mistake or a defective item, please contact our support team.
What should I do if my item arrives damaged or incorrect?
Please inspect your order upon delivery and contact us immediately at support@superactionsport.com with photos of the issue so we can resolve it as quickly as possible.
When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within up to 10 business days.
Your bank or card issuer may take additional time to post the refund.
If 15 business days have passed after approval and you have not received your refund, please contact support@superactionsport.com
How can I contact customer support?
You can reach us at:
Email: support@superactionsport.com
Super Action Sport
3310 Mary Street, Suite 501
Miami, FL 33133
United States
Phone: +1 954 541 6071